Return & Refund Policy

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At S. Ranpura Chai, your satisfaction is our priority. If you are not happy with your purchase, please read the policy below.

Return Window

Return and refund requests must be raised within 7 days of receiving your order.

Eligible Reasons for Return

• You received a damaged or broken product.
• The product received is different from what you ordered.
• The product packet is tampered or unsealed upon delivery.
• The product is expired at the time of delivery.

Non-Returnable Items

• Products that have been opened, used, or consumed.
• Products returned beyond the 7-day window.
• Items purchased on sale or with a special discount, unless defective.

How to Raise a Return Request

1. Contact us within 7 days at +91 70432 22374 or S.R.GroupOfCorp@gmail.com.
2. Share your Order ID and a clear photo of the product showing the issue.
3. Our team will review your request within 2 business days.
4. If approved, we will arrange a pickup or replacement.

Refund Process

• Refunds are processed within 5–7 business days after the return is verified.
• The amount will be credited to your original payment method.
• For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.

Last updated: June 2025  |  © 2025 S. Ranpura Chai. All rights reserved.