S.Ranpura Chai
Refund & Return Policy
We stand behind every packet of chai we send. Your satisfaction is our promise.
When You’re Eligible for a Refund
We’ve got you covered
- ✓ The packet arrived damaged, torn, or broken during delivery
- ✓ You received a wrong product that you did not order
- ✓ The product quality is genuinely poor or spoiled upon arrival
- ✓ Your order was lost in transit and never delivered
When Refund Cannot Be Processed
Please note carefully
- ✕ The packet has already been opened and partially used
- ✕ The complaint is raised after 3 days of delivery
- ✕ “I didn’t like the taste” — as taste preference is personal
- ✕ The product was damaged due to improper storage after delivery
How to Raise a Refund Request
Simple 3-step process
1
Contact Us Within 3 Days
Email us at admin@sranpura.com or WhatsApp us within 3 days of receiving your order.
2
Send Photos & Order Details
Share a clear photo of the product/damage along with your Order ID and contact number.
3
We’ll Verify & Resolve
Our team will review your request within 24–48 hours and update you on next steps.
Tip: Keep your order confirmation email handy — it contains your Order ID which speeds up the process.
Refund Timeline
After approval
Claim Window
Within 3 days of delivery
Important
Review Time
24 – 48 hours
Refund Method
Original payment method
Refund Credit
5 – 7 business days
Replacement
Dispatched within 2 days of approval
Still have a question?
We’re real people — reach out and we’ll sort it out over a cup of chai ☕